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Council Housing

Contact Us

In Person

We are located in the Charnwood Borough Council Offices on Southfield Road Loughborough.

Opening Hours

8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm on Friday.

Please note that no tickets to see a Customer Advisor will be issued after 4.45pm (4.15pm on Fridays).

Click on the link below for further information on Visiting Charnwood Borough Council.

By phone or email

Tel: 01509 634666
Email: callcentre@charnwood.gov.uk

The contact centre is open 8.30am to 5.00pm, Monday to Friday.

Out of Hours Service

The Contact Centre also takes 24 hour emergency repair calls (where removal of immediate danger to people is required or to stop serious damage to your home, for example, complete loss of electrical power, a burst water pipe, or making your home secure).

If you want to report anti social behaviour at weekends or out of office hours one of our contact centre advisors will be able to log your complaint and give you some initial advice and assistance.

Rent Enquiries Free Phone

If you need to contact CBC to discuss your rent account, you can call us free from any land line on 0800 6335548.


If you have an enquiry, comment, compliment complaint or suggestion to make, please use this online form.

By Post

All letters should be addressed to:

Charnwood Borough Council Housing
Council Offices
LE11 2TN

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